Refund policy
Last Updated: August 14, 2026
At Absolucky, customer satisfaction is important to us. We strive to provide a fair, transparent, and convenient return process for every customer.
This Return & Refund Policy explains our return eligibility, return procedures, refund process, and other important information for purchases made through www.absolucky.com.
For additional information, please review our Shipping Policy.
30-Day Return Policy
We offer a 30-day return window from the date your order is delivered.
To qualify for a return, items must be:
- Unworn and unused
- In the same condition as received
- Returned with original tags attached
- Returned in the original packaging where applicable
- Accompanied by proof of purchase or order information
Items that do not meet these requirements may not be eligible for a return.
How to Request a Return
To request a return, please contact our customer support team at:
within 30 days after delivery.
Please include:
- Order number
- Email address used to place the order
- Reason for the return
Once your request has been reviewed, we will provide return authorization and detailed return instructions.
Please do not send any item back before receiving approval from our customer support team.
Return Method
Returns are accepted by mail only.
We recommend using a trackable shipping service and keeping your tracking information until your refund has been completed.
Return Shipping Costs
Return shipping costs depend on the reason for the return.
Customer Responsibility
Customers are responsible for return shipping costs when returning items due to:
- Change of mind
- Incorrect size selection
- Incorrect color selection
- Ordering the wrong item
- Other personal preferences
Our Responsibility
If your item arrives damaged, defective, or incorrect, Absolucky will cover the return shipping costs or provide an appropriate replacement or refund after reviewing the issue.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
After reviewing your request, we will provide a replacement, refund, or another appropriate solution.
Non-Returnable Items
The following items cannot be returned:
- Products marked as Final Sale or Non-Returnable
- Personalized or custom-made products
- Items that have been worn, washed, altered, damaged, or used
- Items returned without original tags or packaging
Exchanges
We currently do not offer guaranteed direct exchanges.
If you would like a different size, color, or style, we recommend returning the eligible item according to this policy and placing a new order.
For damaged, defective, or incorrect items, please contact our customer support team for assistance.
Refunds
Once we receive and inspect your returned item, we will notify you of the refund status.
Approved refunds will be issued to your original payment method within 3–7 business days after the return has been approved.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Original Shipping Charges
Shipping charges paid at checkout are generally non-refundable, except when the return is the result of an error by Absolucky, including damaged, defective, or incorrect items.
Restocking Fee
Absolucky does not charge any restocking fees for eligible returns.
Return Authorization
To ensure your return is processed correctly, please contact our customer support team before returning any item.
After your return request has been approved, we will provide:
- Return authorization
- The correct return address
- Detailed return instructions
Please include your order number or return authorization information inside the package to help us process your return efficiently.
Contact Information
If you have any questions regarding returns, refunds, exchanges, or damaged products, please contact us.
Store Name
Absolucky
Website
Phone
+1 765-546-5403
Business Address
707 Fayette Ave
Belle Vernon, PA 15012
United States
Customer Support Hours
Monday – Saturday: 9:00 AM – 6:00 PM CT
Sunday: Closed
We aim to respond to all customer inquiries within 24–48 business hours.
- Choosing a selection results in a full page refresh.